Terms of Service

These Terms govern your use of Mandoo, a commerce platform operated by Fourneso ("we", "us"). By using Mandoo — whether as a merchant managing a venue, a teammate on a venue, or a customer placing an order — you agree to these Terms.

1. Accounts

You create a Mandoo account by verifying an email address. You are responsible for the activity on your account, including team members you invite. Keep your sign-in email secure; a verified device plus email access is sufficient to assume your identity on the platform.

2. Merchant obligations

• You accurately represent the goods and services you sell.
• You comply with the laws of each jurisdiction you operate in, including tax, labelling, licensing, and food-safety requirements.
• Prices, menus, availability, hours, and all other catalog data you publish are your responsibility. Mandoo does not independently verify them.
• You keep your tenant's payment-connector credentials up to date. Mandoo does not store, process, or hold your customers' card data — that is handled by the payment processor you choose.

3. Customer purchases

Orders are a direct transaction between the customer and the merchant. Mandoo facilitates the order and provides the pricing engine; refunds, cancellations beyond the pre-confirmation window, and food safety are the merchant's responsibility.

4. Pricing & fees

Mandoo's current platform fees are described on the pricing page. Fees can change with at least 30 days' notice to active merchants.

5. Acceptable use

You will not use Mandoo to sell illegal goods, defraud customers, evade age restrictions on your catalog, abuse rate limits, scrape other tenants' data, or attempt to break the platform's security.

6. Termination

Either party can terminate a tenant at any time. We may suspend access immediately in cases of abuse, suspected fraud, or legal obligation. Your data is retained for 90 days after termination unless deletion is requested earlier.

7. Liability

Mandoo is provided as-is. Our aggregate liability for a given tenant in any 12-month period is capped at the fees paid by that tenant in that period.

8. Changes

Material changes to these Terms will be emailed to the account owner at least 14 days before they take effect.

9. Contact

Questions: legal@fourneso.com.

This document is a plain-language starting point and not legal advice. Fourneso recommends you retain counsel for a review tailored to your jurisdiction before launching commercial operations.